Privacy Policy

Overview

At IntellectFlow, we understand that your trust is earned through transparency. This privacy policy explains exactly what information we collect, why we collect it, and how we protect it during our user acceptance testing coordination services.

We operate under Taiwan's Personal Data Protection Act and international privacy standards. But honestly, the legal requirements are just the baseline — we believe you deserve to know what happens with your information in plain language.

The short version: We collect only what we need to provide excellent testing coordination services, we never sell your data, and you can always ask us to delete your information.

Information We Collect

Information You Provide Directly

• 1
  Contact Information: Name, email address, phone number, and company details when you reach out for our services
• 2
  Project Details: Information about your software, testing requirements, timelines, and technical specifications
• 3
  Communication Records: Emails, messages, and notes from our conversations about your testing needs
• 4
  Testing Feedback: Results, bug reports, user feedback, and testing documentation we help coordinate

Information We Collect Automatically

How We Use Your Information

We use your information for specific, legitimate business purposes. Here's exactly what we do with your data and why:

When We Share Information

We share your information in limited, specific circumstances. Transparency matters, so here are the exact situations when we might share your data:

Service Providers

We work with trusted partners who help us deliver testing coordination services. These include cloud hosting providers, communication tools, and project management platforms. All partners sign confidentiality agreements and can only use your data for the services they provide to us.

Testing Teams

When coordinating your user acceptance testing, we share relevant project information with approved testing team members. This includes technical specifications, testing requirements, and project timelines. We ensure all testers understand confidentiality requirements.

Legal Requirements

If required by Taiwan law enforcement, court orders, or regulatory authorities, we may need to share information. We would notify you of such requests unless legally prohibited from doing so.

Business Transfers

In the unlikely event that IntellectFlow is acquired or merged with another company, your information may be transferred as part of that transaction. You would be notified in advance with details about how your data will be handled.

Your Privacy Rights

Under Taiwan's Personal Data Protection Act and international privacy standards, you have specific rights regarding your personal information. Here's what you can do and how to exercise these rights:

• Access Your Data: Request a copy of all personal information we hold about you, including project records and communication history
• Correct Inaccuracies: Ask us to update or correct any incorrect information in our records
• Delete Your Information: Request deletion of your personal data when our business relationship ends or you withdraw consent
• Limit Processing: Restrict how we use your information while maintaining essential business records
• Data Portability: Receive your information in a structured, commonly used format for transfer to another service provider
• Withdraw Consent: Stop processing activities that require your consent, though this may affect our ability to provide services

Security Measures

We take data security seriously because your trust depends on it. Here are the specific measures we use to protect your information:

Technical Safeguards

All data transmission uses TLS encryption. Our servers employ AES-256 encryption for stored data. We use multi-factor authentication for all team access and maintain regular security updates across all systems.

Access Controls

Only authorized IntellectFlow team members can access client data, and only the specific information needed for their role. We maintain detailed access logs and conduct regular access reviews to ensure appropriate permissions.

Physical Security

Our Taiwan office at No. 151, Yingzhuan Rd, Tamsui District uses controlled access systems. Physical documents are stored in locked cabinets, and we maintain clean desk policies for all workstations.

Incident Response

In the unlikely event of a data breach, we will notify affected clients within 24 hours and relevant authorities within 72 hours as required by law. We maintain a detailed incident response plan and conduct regular security training for all staff.

Data Retention

We keep your information only as long as necessary for legitimate business purposes. Here's our specific retention schedule:

Active Project Data

During active testing coordination projects, we retain all relevant information including communications, project specifications, and testing results. This ensures continuity and quality throughout our engagement.

Completed Project Records

After project completion, we retain essential records for 3 years to support warranty obligations, resolve any questions about deliverables, and comply with business record requirements under Taiwan law.

Marketing Communications

If you've opted in to receive updates about our services, we retain your contact preferences until you unsubscribe or request deletion. You can opt out at any time using the unsubscribe link in any email.

Website Analytics

Anonymous website usage data is retained for 12 months to help us improve our site performance and user experience. This data cannot be linked back to individual users.

International Data Transfers

IntellectFlow operates primarily in Taiwan, but some of our service providers and tools may process data internationally. Here's how we handle cross-border data transfers:

Service Provider Locations

We use cloud services and communication tools that may store data in the United States, Europe, or other regions with strong data protection laws. All providers meet international privacy standards and provide appropriate safeguards for your information.

Transfer Safeguards

When transferring data internationally, we ensure adequate protection through standard contractual clauses, adequacy decisions, or certification schemes. Your data receives the same level of protection regardless of where it's processed.

Client Control

If you prefer that your data remain within specific geographic regions, please let us know during our initial discussions. We can often accommodate data residency requirements through alternative service arrangements.